The system-designed software https://potrosac.me is an open-source solution for processing consumers' complaints and ensuring that they are addressed by competent authorities. Out of 1.333 submissions related to consumer protection during the last twelve months, 1.067 was resolved (80.04%), while 266 are in the process of being resolved (19.96%). The software is a great combination of different approaches to improving legislation on consumer protection, IT solution and raising awareness of the rights of consumers. Its services are aligned with CEFTA chapter 28 on consumer protection and contribute as such to the digital economy. The administration for Inspection Affairs is also plan