Knowledge management (KM) is becoming increasingly important in public service. Civil servants responsible for delivering results and encouraging knowledge sharing across teams understand the need for quick access to information and expertise. Retaining institutional knowledge and onboarding new colleagues with systematic learning processes are essential to achieving organisational goals.

In the age of digitalisation and artificial intelligence (AI), KM practices are undergoing significant changes. The integration of digital tools and AI technologies not only improves information access, but also transforms how knowledge is created, stored, and shared. Civil servants must adapt their KM and talent management (TM) strategies to this evolving environment, leveraging these advancements to remain effective. The course will provide a clear introduction to knowledge and TM concepts, focusing on their role in the context of digitalisation and AI. Participants will explore proven KM tools, techniques, and strategies to apply these practices within their teams and organisations. The programme also highlights how AI influences KM practices, offering insights into integrating digital innovations into knowledge workflows.

The course will be based on the Knowledge Management Toolkit elaborated by our external expert Dr Klaus North. Furthermore, the experience of the UK Civil Service in linking KM and TM will be presented by our expert John Murphy. Other members of the team will explain different experiences and practices in different public organisations.

This training helps participants develop the skills and knowledge needed to address the challenges of managing knowledge and talent in an era of rapid technological change, ensuring sustainable organisational success.

What you will learn

• You will be able to discuss the stages for development of a conceptual KM framework, building up strategies, and plans for implementing it.
• You will learn how to apply knowledge and TM strategies in the context of digitalisation and AI.
• You will gain insights into the impact of AI and digitalisation on KM practices, with real-world examples from public organisations.
• You will learn best practices from real examples and design training and intervention programmes for efficient knowledge transfer between generations. Each session will have a theoretical component, followed by interactive activities. Throughout the course, there is an emphasis on real-life examples and supported group work.

Course methodology

After the introduction to KM and TM, participants will perform a self-assessment and discuss typical challenges. Based on this, they will learn what are effective tools and practices, with exercises and in an interactive workshop setting.

EIPA presents the Practitioners Toolkit of the European Commission with the contribution of the authors of the guide.

EIPA explains and assists, in a very practical and interactive manner, in the use of the toolkit. The package is divided into different sets, which reflect the key steps in implementing KM in a cycle of continuous improvement and learning.

In addition, the course integrates AI and digitalisation tools, exploring how these technologies can promote KM and TM practices and improve organisational efficiency.

The second day is then devoted to learning from good practices and implementing those practices in the respective organisations.

Combining the different modules in the programme, your organisation will develop its organisational capabilities to apply the most effective KM and TM tools.