Developping skills of agents in charge of professional training management . Thematics covered :

• The training system of the French Customes administration ;
• Training engineering concepts: performance equation,  construction of a project training, the need for training;
• Pedagogical engineering: demands and expectations, objectives notions, educational methods and techniques
• Facilitating training.
• The role of the trainer in the animation and regulation of a group.
• Monitoring the training
• New videoconferencing tools as part of training