The document provides an analysis of Human Resources Management Information Systems (HRMIS) in the Western Balkans, focusing on the progress made since a 2017 baseline study until the report was published in 2020 . The analysis aims to assess the development of HRMIS across the region, share best practices, and offer recommendations to further digitalize and enhance HR processes. It covers various aspects of HRMIS, including data management, system interoperability, IT infrastructure, and the impact of COVID-19 on HR operations. The study underscores the importance of HRMIS in improving data accuracy, efficiency, and strategic decision-making in public administration, while also highlighting areas that require further development to achieve full digital transformation.